Case Studies

At the end of the programme, the Pilotlighters presented Jade and Ben with a variety of considerations and recommendations for different growth models. This included a risk framework, financial growth model tool and suggestions for standardised governance documents.

When we worked with Kathy Verges in 2010, she was CEO at Crossroads Care Havering, which had a turnover of around £600k. Kathy retired as Chief Officer in January 2022. After a series of mergers Kathy led the charity on to re-brand to create TuVida, which had national reach and a turnover of £14m. She reflects on her work with Pilotlight.

“This programme gave me the license to set some time aside and focus, I’m not sure if I would’ve done so otherwise. I’ve come to realise we have the seedling now and it’s time to figure out how big a pot we now need to repot it in.”

“Working with the Pilotlighters was a great experience not only for our organisation, but for me personally, as it provided me with the time and opportunity to sit back and look at the issue from a different perspective.”

"This has been one of the most life-changing experiences for my organisation and myself. The work conducted has helped us accelerate our growth and better define our objectives."

"We had a fantastic experience. The Pilotlighters were engaged, collaborative, and inspirationally challenging. The outputs were of high quality and of immediate help to us."

"The Pilotlight 360 programme was great in helping us focus more on what we wanted, and the extra brains to help us think through our plans were immensely helpful. If you need help thinking through a strategy, programme or course of action, the Pilotlight 360 programme is for you."

"The programme gave us the time and space to think more strategically about our organisation. All the elements came together to form a robust three-year strategic plan."

TLC: Talk, Listen, Change came to Pilotlight in 2019 with ambitions and plans for the future. After completing the Pilotlight 360, the organisation has grown quicker than originally anticipated and the CEO, Michelle Hill, credits some of that to the power of Pilotlight.

"I was really impressed with the whole process - a lot was achieved in a relatively short space of time."

"The programme was exactly what we needed. The Pilotlighters took time to understand what we do and what we wanted to achieve, which I particularly appreciated."

"Pilotlight gave us the tools to use the considerable experience of the Board to ask the required questions, which ended up freeing a deadlock that had held the charity back."