Case Studies

"At first, the meetings were a bit scary but the Pilotlight team were absolutely brilliant. They were very supportive and it was much more fun than I was expecting! We all got to know each other really well.”

“I think the journey has been very rewarding for everyone and Rose and our board members have learnt a lot.”

Maternity Action is the UK’s leading charity committed to ending inequality and improving the health and well-being of pregnant women, partners and young children – from conception through to the child’s early years.

“There was a complete trust in the room and everyone was very respectful and supportive – we all wanted to do the best for the organisation.”

"We’ve found that we are already looking at things with a different mentality – we can see the bigger picture."

“The Pilotlighters guided us through the process of redefining a new five-year strategic plan for the organisation, and the level of depth and quality in the plan wouldn’t have been possible without them.”

“We now have a skilled, active board that meets monthly, our vision, mission and aims for the organisation are clear and in place and we have a strong team of staff to help us achieve our goals."

The Brittle Bone Society (BBS) is the only UK charity supporting people with the rare bone condition osteogenesis imperfecta (OI). As well as offering a free, confidential support service and signposting help on issues such as genetics, education, work and travel, the charity also fundraises for specialised wheelchairs that aren’t available on the NHS and can cost up to £16,000.

"It is an amazing process that makes you look at yourself, your charity and the service users."

“The Pilotlight process can mean the difference between not only survival but building on your charity business in the most challenging economic conditions we have ever seen. It has secured our future.”

“The organisation had grown steadily and we were at the point where we had to decide whether to stay the same size or look at delivering services elsewhere in Scotland.”

“The thing that really impressed me was how extraordinarily helpful my Pilotlighters were. They come from a different sector with a fresh pair of eyes to ask the questions that needed to be asked. I wouldn’t have swapped the experience for the world.”